Offers Unhooked Books
Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict: 4 (Conflict Communication Series, 4)
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So, What's Your Proposal?: Shifting High-Conflict People from Blaming to Problem-Solving in 30 Secon: Written by Bill Eddy, 2014 Edition, Publisher: Unhooked Books [Paperback]
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