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The Customer Rules: The 39 essential rules for delivering sensational service
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The Customer Rules: The 39 essential rules for delivering sensational service

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Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
Wharton School Press + info

Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)

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Designing Customer Experiences with Soul: How to Build Products, Services and Brands that People Genuinely Love
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Designing Customer Experiences with Soul: How to Build Products, Services and Brands that People Genuinely Love

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The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
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The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

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Getting Customers: Easier, faster and for less money than you ever thought possible
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Getting Customers: Easier, faster and for less money than you ever thought possible

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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Wiley + info

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

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The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Wiley + info

The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

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The Art of Seducing Your Customers: How to Create Memorable Experiences That Build Brand Loyalty
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The Art of Seducing Your Customers: How to Create Memorable Experiences That Build Brand Loyalty

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How To Talk To Customers: A guide to providing excellent customer service
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How To Talk To Customers: A guide to providing excellent customer service

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The Customer Copernicus: How to be Customer-Led
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The Customer Copernicus: How to be Customer-Led

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